Refund policy
last updated: 01.07.2025
we stand behind the quality of our products. due to the nature of what we sell, we keep things simple and transparent when it comes to refunds.
all sales are final
we do not accept returns or offer refunds on any opened or used products. please ensure you double-check your order before completing your purchase.
damaged or incorrect items
if your item arrives damaged or incorrect, contact us within 7 days of delivery. we’ll review your case and—if approved—either send a replacement or issue store credit.
to process a claim, send us:
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your order number
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clear photos of the product and packaging
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a short explanation of the issue
shipping issues
we are not responsible for delays or losses caused by customs or local delivery providers. however, we will always assist you in resolving the issue through DHL.
how to contact us
email us at support(@)azari.com with your request. allow up to 48 hours for a response.
